Rare-Leather is one of the superb brands throughout the internet, and it is a masterpiece of its own. To facilitate our customers with the best and top, we have a certain Return and Exchange Policy that they can practice if ever needed. Following are the Return and Exchange Policies that you must go through before purchasing a product:
After receiving the product, if the customer faces any issue with the size, then it can be exchanged; however, one must note that:
► The Customer will have to report the size issue within 24 Hours of its arrival. No return will be entertained after 24 hours of its arrival.
► If the size of the product is according to the measurements of our chart, but the customer has chosen the wrong size and measurement, then there will be no return or exchange. OR, otherwise, the customer will have to pay 50% of the charges as the payment.
► If the size issue is on behalf of the store, for instance, if the product is not according to your measurement, then the store will be responsible for it and exchange. However, it must be duly acknowledged that the customer should request within 24 hours of the arrival of the
product.
► As everyone knows, sometimes, due to some error/ glitches, the color of the product varies in the images. So, if the color of your product varies from the one in the online image, then send the picture of your ordered product within 24 hours to avail of the return/refund service. Depending on the availability of the product, we will either replace the product or refund the cash (if the customer reports the problem with the product within 24 hours of its arrival).
► If the product has arrived damaged to you due to shipment or any other reason on behalf of us, then only in these circumstances, the shipment of your product will be done at our expense. However, it should also be noted that if your product is damaged, then you will have to email and contact us within 24 hours of its arrival.
► First of all, we have a convenient Return And Exchange Policy. So, if there’s any query or any issue with your product that you have found, you can contact us via email. Our customer care representative will quickly respond to your query to solve it as soon as possible. If a customer cancels the order within 24 hours, we will refund the entire amount to your account.
► After ordering, if there is a change of mind or any other reason, you must cancel it within 24 hours. If a customer cancels the order within 24 hours, we will refund the entire amount to their account. However, if a customer fails to cancel an order within 24 hours, then the following conditions apply:
If the product is canceled after 24 hours, then 25% will be subtracted from the buyer’s paid amount.
If the product is canceled three days after verification, then 35% will be subtracted from the buyer’s paid amount.
There will be no cancellation if a customer performs it after a week of confirmation.
However, in some special circumstances, if a customer is allowed to cancel the product after a week of confirmation, then there will be a subtraction of 50% from the buyer’s paid amount.
► If a customer wants to exchange his/her jacket due to some reasons, especially size issues within 24 hours, then we offer them a new jacket free of cost with the correct size; but, the buyer will have to pay for the Shipping of Return which will depend upon the size and weight of the product.
► Customer should return the product in the same original condition as it was received. In addition to that, no tags should be removed. If the product is found damaged or in used condition from the customer’s side, then there will be no refund.
► Furthermore, in case of return or even exchange, the customer will be required to send the product back to the region and warehouse from where it was shipped and nowhere else, so, that the respective staff can be held accountable.
► First of all, the shipping costs of the product are free of cost. However, one should note that we will only pay the cost of the shipping while delivering the product from our side. So, in any scenario of a return or exchange shipment, the customer will have to bear all the shipping costs.
► If a customer finds an issue from our side related to the colour, pattern, design, or size of the product, then in such cases, the customer is required to send us pictures of the problem and point out the problems in the product. Our representative will get right back to you within a short time and help you resolve the issue accordingly.
Note: The following problem should be discussed within 24 hours of the arrival of the product.
► If a customer orders a product only for trial purposes, then no return, refund, or exchange policy will be entertained.
► If there is no issue with the product and the customer intends to return the product on just the basis that they don’t like the product, then the return of the product will not be eligible.
► If the customer has to return a product due to some problems, then he/she must read the following conditions which will be applied:
Customized products are non-refundable
Additional charges will be applied based on the type of customization that the buyer intends to have done to the product.