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Rare-Leather

1971 E BELTLINE AVE STE 106 OFC 590

GRAND RAPIDS, MI 49525

Email: info@rare-leather.com

INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?

Yes, you will receive the same product as shown in the picture. We ensure that the images accurately represent the products so that you get exactly what you see.

 

Where can I view my sales receipt?

You can view your sales receipt in the confirmation email sent to you after your purchase.

 

How can I return an item?
  • Check the Return Policy: Ensure that your item is eligible for return according to our return policy, which you can find on our website.

  • Request a Return: Log in to your account and go to the "Order History" or "My Orders" section. Find the order with the item you want to return and click on the "Return" or "Request a Return" option.

  • Prepare the Item: Package the item securely in its original packaging, including any tags, labels, or accessories that came with it.

  • Ship the Item: Follow the instructions provided in the return confirmation, which may include a prepaid return shipping label. Drop off the package at the designated shipping location.

  • Refund Process: Once we receive and inspect the returned item, we will process your refund according to our return policy. You will receive a confirmation email once the refund is issued.

Will you restock items indicated as “out of stock?”

Yes, we often restock items that are marked as "out of stock." However, availability can depend on the specific item and demand. To stay updated, you can sign up for restock notifications on the product page or check back periodically.

Where can I ship my order?

You can ship your order to any address that you provide during checkout. This can include your home, workplace, or any other valid shipping location. Please ensure that the address is correct and complete to avoid any delivery issues.

INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS