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Return and Exchange Policy for Rare-Leather

Welcome to Rare-Leather! We value your satisfaction and want to ensure a seamless shopping experience. If you need to return or exchange your purchase, please review our policy below.

Returns:

We accept returns within 30 days of the delivery date. To be eligible for a return:

  • The item must be in original condition, unused, and with all tags attached.

  • Items showing signs of wear, damage, or alterations will not be accepted.

  • Sale items or items purchased with a discount are final sale and cannot be returned.

To initiate a return, please contact our customer service at info@rare-leather.com with your order number and reason for the return. We will provide instructions for returning your item.

Refund Process:

  • Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed within 5-7 business days back to your original payment method.
  • Shipping fees are non-refundable.

Exchanges

We offer exchanges for the same item in a different size or color, subject to availability. If you wish to exchange your product:

  • Contact us at info@rare-leather.com within 30 days of receiving your order.

  • We will guide you through the exchange process and hold the new item for you, if available.

Exchange Process:

  • Once we receive your original item and it passes inspection, we will ship your new item.

  • If the exchange item is unavailable, we will offer you a refund or store credit.

3. Damaged or Defective Items

If you receive a damaged or defective item, please notify us within 48 hours of delivery at info@rare-leather.com. Provide photos of the damage or defect for quicker processing. We will replace the item at no additional cost or issue a full refund.

4. Shipping Costs for Returns/Exchanges

  • Customers are responsible for return shipping costs, except in cases of defective or incorrect items.

  • We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

5. Non-Returnable Items

The following items are non-returnable:

  • Custom or personalized orders.

  • Gift cards.

  • Items marked as "Final Sale."

6. Contact Us

If you have any questions or need assistance, please contact us at:

We are here to help and make your experience with Rare-Leather as smooth as possible!